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If you do not allow these cookies, you will not experience our targeted advertising across different websites. This time around is alright, but it is stressful. I can say they will work with you to an extent. There is always a bottom line. You cant miss "too much" or youre let go. Regardless of the situation. It is so disorganized. Everyone has a different answer to your questions, and that's when you can get someone to answer you.
Calls are stressful. The contract just launched and there isn't enough information. The callers are almost always mad because we don't have the answers or just cant help them. For the most part, supervisors are great. Besides the part where nobody knows the answers. Its like pulling teeth to get someone to answer you. Everyone is always busy, there is NO downtime at all. There is no job security and no place for advancement, unless you know the right people up top.
The pay is alright for the area, but not the best, more like just okay. It is a great starter job for anyone looking to get some experience. If all you have is call center experience.
I know many people have tried for supervisor and trainer positions and never get called back. Also, you hardly ever get holidays off. They will work you, and right now everyone is doing Overtime. Do not expect this to be long term, if you get another opportunity take it.
Pros flexible schedules. Cons no advancement, short term contracts. Working for Conduent started off amazing! The pay was great, the hours weren't bad and there was the option of unlimited overtime. They denied our unemployment claims but called us everyday stating we would be placed within 2 days. After 2 weeks, we returned to a new campaign which was completely different from our skill set but we stuck it out for the sake of needing our jobs.
After another 6 months, that campaign was closed down as well! They gave us an option to resign or sign on with yet another campaign. We were promised by the project manager that we'd be able to keep our same pay. We were thrown into a sales position and were threatened with being fired daily for not meeting quotas. Pros none.
Cons all. Fun environment, flexible schedule and hours, but fairly low pay. This company has a great environment and culture. Ping pong tournaments and many other events to keep things fun and positive in the workplace. Training is excellent as they have no problem keeping you in training for longer to make sure you perform to the best of your ability when on the main center. Pay is not great and management can be slow. Pros Great environment, flexible schedule, great training program.
Cons Management is not the best when it comes to concerns, needs or accommodations, Pay is fairly low, Dealing with frustrated customers can be overwhelming, New bonus metric requirements are unreasonable, Great performance may not get recognized as much as it deserves. The chairs are broken up, the facilities are outdated and as far as cleaning, everybody uses the same computers and they are not cleaned by conduent, you have to clean them.
The job is stressful, is a call center environment and you are practically on your own. No interactions with other employees and pretty much the customers that call in are very demanding due to the nature of the services provided. Is an entry job to earn experience, but not a forever job. Pros Good salary and healthcare, in my experience the team leads and supervisor were always helpful. Cons Outdated facilities, very demanding job.
I worked here for two months. I've worked at a wide range of call centers and working here out ranks most. Cons; two bathroom locations, takes up your whole personal aux usage, the pay could be better, the days off could be more consecutive.
Overall, it's a decent place to work and I can see myself here for quite some time. Pros Long lunch. Cons Short personal aux, scheduling, pay. Sincerely worst job Ive ever had, fast food service is better than this.
You can please a customer better in fast food rather than this place can. They dont help do anything important at all.
I bought a car while working here, and car loaner needed to verify my employment with my HR team. My HR was useless, they couldnt even verify my employment with them.
This company has a high turnover claimed to be because of attendance. The presence of favoritism is extremely prevalent in this virtual workplace. You have to fight extremely hard to stand out and hope that someone doesn't turn your efforts toward gaining a promotion into drama. It is way too often said that to even be considered for a promotion you have to be part of a certain group of individuals that appoints most people into leadership roles. Thu, leaving a false illusion of inclusion.
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