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The worst booking experience ever! The bride and groom to be blocked rooms for the wedding guests. I tried 3 weeks prior to the wedding to book 2 rooms at the wedding room rate. The first call i made I was told the hotel is sold out. NO room available. I contacted the groom and asked him to call the Holiday Inn and request they release more rooms. He did and I was told to call and the rooms would be available. So I called and Laura took the reservation, and the credit card info.
I again contacted the groom and shared what the result of the 2nd call was. The groom contacted the Holiday Inn himself and complained and the end result was for me to call yet a 3rd time. The front reservationist changed the rate on 2 rooms outside the wedding block. Its good to know that there many other lodging options in the area.
Because I will not bother with this hotel ever again. Thank you Anita for your review on your booking experience. You are correct the wedding party had booked rooms at our facility to be booked by September 1st. At the time of booking 2 weeks had already passed and the block was not longer available. My apologies that the information was not communicated to you properly and there was confusion if we'd honor rates after the fact. I will work on coaching our team to ensure that we are giving everyone the same message.
Safe Travels during the celebration, Thomas V Manager. Indianapolis, Indiana contributions helpful votes. Needs some help Originally booked 3 nights while in town visiting family. We amended our stay after night 1! This hotel is located in a prime tourist location, but severely run down and needs HELP! Overall, it just felt grungy. The elevator was filthy. They need to get rid of the carpet due to the waterpark foot traffic, because the whole place smelled musty.
The room was musty, as well. Our room was not clean. We decided to stay elsewhere for our remaining two nights. This was a one and done for us! Hi misssarahg, We welcome feedback from our valued guests like you. It is good to know you found our hotel location beneficial for your trip. We aim to exemplify a worry-free environment by providing a pleasant hotel experience and efficient services.
I am sorry for any uneasiness you may have experienced because of the issues with the general upkeep of the hotel and the cleanliness standards of your room. We work hard to deliver an exceptional guest experience. Your overall comments are taken seriously, and I'll make sure to pass it to the relevant departments for their review and action. To discuss this further, I sent you a private message. I look forward to hearing from you. Best, Zel N. Samuel L wrote a review Nov Heater in room didn't work at all, nor did the fan in the bathroom..
Not sure if interior walls are insulated could hear hallway noise all night plain as day. Hot tubs are supposed be hot, this one was felt like jumping into lake superior.. Date of stay: November Cleanliness. Nancy B wrote a review May Do not stay here, it's quite run down, especially for what they charge.
The staff was incredibly rude, gave very little information when checking in and was very put out anytime you dared ask a question. At least half the staff did not even bother to put on a mask! Half the guests were also walking around mask-less, which made it a very uncomfortable, and possibly dangerous, stay.
They basically were not following ANY Covid protocol. This was the worst experience I've ever had in a hotel. Date of stay: April Rooms. Thank you nancybRVZ for your review. We are very sorry to hear about your thoughts on your previous stay with us, based on the information from your name we were able to pin point your stay and will make sure to do an investigation of the conditions of your room also masking for our staff.
Please be aware that masking while swimming is the only time people should not be masked. As the state does we do our best to encourage masking and safe practices of all our guests but have minimal ability to hire on security for that specific task due to staffing constraints in the current market.
We will though certainly discipline all staff members as masking is part of their uniform while in risk of not being able to adhere to the 6 foot distance rule. We will continue to use commercial grade disinfectant in all rooms along with public areas, maintain our safe capacity limits, and ensure that we are enforcing the CDC guideline along with stay safe MN. Safe Travels, Thomas V Manager. Angie S wrote a review Sep Not worth the price!!!
The rooms are very dated and falling apart. The carpet in our room was ripped. The bathroom tiles were loose and dirty. We requested our room to be "serviced" while we were there and it wasn't. We had to grab towels from any nearby housekeeping cart. I do not recommend this hotel until they update it.
Totally not worth the price Date of stay: September Value. Thank you angiesIRE for your review. I will certainly utilize your review to assist us in better approving the experience in our rooms.
I will make maintenance aware of the carpet and tile to ensure those items get rectified. We will be moving back to daily service to provide a better experience to all our guests. Again thank you for your review. I wish you safe travels in your next venture and hope you find improvements next time you are in the Brainerd Lakes Area. Thank you. Mjm wrote a review Jun Very substandard.
We stayed for 2 nights here. The staff was incredibly rude!!! Customer service is absolutely the worst! Would not recommend. The water park should be a fun experience for kids but staff there very apparently does not feel that way!!! We have stayed many, many times at Holiday Inn express but this was terrible.
Date of stay: June Value. Previous Next 1 2 3 4 5 6 …. Fargo, North Dakota 55 contributions 14 helpful votes. Answer from Thomas V. Apr We are starting Memorial day through Labor Day open 9am to 9pm midweek.
Answer from Jeff. Dec No they do not have a sauna. Mom2kkids asked a question Sep Willmar, Minnesota. Answer from rawbass Sep Yes, there is a snack bar that sells pizza and snacks. Also, Tap Beer and Mixed Drinks! Angela D asked a question Aug Park Rapids, Minnesota 6 contributions 1 helpful vote. Aug Yes, you can bring life jackets but they also have some there that are available!
Nikki asked a question Jun Answer from Kristin D. Jul I can't remember for how many people--at least 4, maybe 6. Previous Next 1 2. Sanborn, Minnesota 19 contributions 2 helpful votes. Deb A wrote a tip Jan Punta Gorda, Florida 8 contributions 1 helpful vote. Micheal S wrote a tip Jul Harry E wrote a tip Feb Bismarck, ND, United States contributions 27 helpful votes.
PeterRayV wrote a tip Oct Eden Prairie, Minnesota 74 contributions helpful votes. Not the right property for you? See all properties. United States Minnesota Baxter. Is This Your Tripadvisor Listing? Claim Your Listing. See all nearby attractions. Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast. See all property amenities. Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
See all room amenities. Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay. Yes, there's a hot tub. Error: Please enter a valid email address. Error: Oops! An error has occurred. We've sent you an email so you can confirm your subscription. List your property. We have more than 70 million property reviews, all from real, verified guests. The only way to leave a review is to first make a booking.
That's how we know our reviews come from real guests who have stayed at the property. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. United States of America Hotels Apartments. Minnesota Hotels Apartments. Baxter Hotels. We Price Match. Error: Enter a destination to start searching. I'm traveling for work. Show on map. Removed from:. Friendly staff very clean rooms. The Waterpark was always clean. The staff at the laser tag place was very great.
Hot breakfast was really good for a hotel! Like real good! Laura United States of America. The breakfast was fair. The bacon was overdone, sausage, bacon, and eggs were cold. The room was comfortable, bed and pillows very comfortable. The room was clean, clean smelling and very quiet. Steve United States of America. The room was very nice they made sure to give us a main floor room. Mary United States of America. All staff were very friendly. Always had smiles on their faces.
Julie United States of America. Waterpark was nice. Concessions staff in pool area was accommodating. Front desk was nice and listened. Location was great for our attraction destinations. After asking for things for breakfast, such as refilling, they did. Polly United States of America. All staff members were very friendly and accommodating. Dan United States of America. Clean, well kept rooms. Breakfast was well stocked with no waiting. Communal areas - pool, lasertag, arcade all clean and very comfortable.
Patricia United States of America. Jeff United States of America. Kids loved bunk beds and the Xbox in there little room. Enjoyed water park and laser tag. Kelley United States of America. My family really enjoyed the waterpark! We spent lots of time there. Amber United States of America. Great location! Categories: Staff 8. Facilities 7. Cleanliness 7. Comfort 8. Value for money 7. Location 8. Free WiFi 6. Write a review.
Enter your booking details Check your booking confirmation email to find your booking number and PIN. Review invitation not found. You can only leave a review within 28 days after check-out. Something went wrong — please try again later. Enter your PIN. Enter your booking number. Booking number. Rate your stay. Want to write a review? Log in OR. Value for money. Free WiFi. Three Bear Grill Restaurant is on site and serves contemporary cuisine for lunch and dinner.
Wausau Paper Corporation is 7 miles away. North Long Lake can be reached in a 13 minute drive. Show me more. Most popular amenities 1 swimming pool. ATM: Need cash? This property has an ATM on site. Property Highlights Top Location: Highly rated by recent guests 8. Save the property Removed from:. Availability We Price Match. Select dates to see this property's availability and prices. Approximate prices in USD for a 1-night stay. Room Type.
Room Selected at Check-In. Show prices. King Room. Queen Room with Two Queen Beds. Family Suite. Deluxe Family Suite.
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Holiday Inn Express Hotel & Suites Brainerd-Baxter, an IHG Hotel is located in Brainerd. Crow Wing State Park and Mississippi River reflect the area's natural beauty and area attractions . AdBest Rates At Holiday Inn Brainerd Baxter, Book Now Online Or By Phone! WebThe Holiday Inn Express® Brainerd - Baxter Hotel is nestled in the heart of Minnesota, best known for its beautiful lakes and awesome outdoor /5(K).