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Think of a conflict or disagreement with a coworker where you responded professionally and worked toward a solution. When asked to 'Talk about a time when Having a positive attitude in any situation you face at CVS Pharmacy is crucial. Your interviewer is looking for evidence that you can recover from a disappointing outcome on the job. The goal of your response is not to focus on the failure.
Instead, it's to showcase your ability to recover from the failure. Your answer should highlight your tenacity, dedication, and drive, even when things wouldn't go as planned on the job at CVS Pharmacy. Even the most notable professionals have stumbled and recovered from professional failure. Being unable to speak about failure will give the hiring managers at CVS Pharmacy the impression that you lack self-awareness and have little desire to grow and learn.
For this reason, avoid giving a response that sounds as though you have never failed. We all fail occasionally, and there is no need to be ashamed of defeat. The magic is in the lessons we learn from these situations. Perhaps you were better off in the end or learned a valuable lesson.
Behavioral-based interview questions that begin with 'Tell us about a time when Organizing your response using this storytelling framework will ensure that you provide the hiring managers with the right amount of information and detail. Outline the roadblock you faced, and share how you approached the situation to ensure a good recovery.
Discuss your level of dedication, even in the face of failure, and how you will make an impact in this new role. One key element your interviewers will be looking for is your ability to hold yourself accountable for your actions.
CVS Pharmacy wants to understand the circumstances that sparked your desire to leave your current or most recent position. The goal of your response is to show that you intend to move forward in your career with intention and thoughtfulness and that this opportunity at CVS Pharmacy provides a new and exciting challenge for you. As much as a hiring manager understands the desire to seek new work, the question about your motivation remains. When building your answer, avoid being too vague, speaking negatively about your current or most recent position, or giving a cliche response.
A vague response sounds like, "My current position is no longer a fit. Suppose you are employed and looking for a fresh opportunity. In that case, the hiring authority will want to know precisely how this job at CVS Pharmacy differs from the one you want to leave. A negative response sounds like, "My current company has a toxic work environment, and my boss is awful. Consider what you want that you are not getting now and how you can flip the delivery of your response into a positive tone.
A cliche response sounds like, "I am looking for a new job because I need to feel more challenged. Express that you cannot gain this momentum with your current company, and touch on why that is the case. Then talk about why you believe a role at CVS Pharmacy can provide the challenges and growth you seek. When forming your response, outline how this new opportunity aligns with your professional goals. Make the connection between your desires and how CVS Pharmacy will benefit from choosing you.
Try building your response using this four-step framework: 1 Set up your current work situation and mention the challenges you face. Keeping an opportunity mindset, you can see why providing an opportunity-related response is the most effective approach. To gauge your sense of urgency and if they need to move things along if you are a top candidate for their role, CVS Pharmacy is looking for you to be open and honest with where your current job search sits.
The goal of your response is to inform the company of your job search status while further expressing your interest in this specific opportunity at CVS Pharmacy. Avoid giving the impression that you are only counting on this particular opportunity at CVS Pharmacy. Think of this interview question as a 'first date' question. If the person you are on a first date with asked for the names of other people you're dating, you wouldn't start listing other people's names.
You also wouldn't say, 'I'm fully committed to only you. The hiring managers must understand where you are in your job search and which roles or companies are most appealing to you. It will make the interview and hiring process smoother when the company knows what they need to do to remain competitive with your time and attention.
Talk about your search without disclosing every detail of where else you are interviewing. You are never obligated to reveal the names of the companies you're entertaining.
It is a hospital-based role, so I'm openly considering hospital and retail positions to see where I can find my best fit. To ensure that your needs match what they would eventually offer their top candidates, CVS Pharmacy would like an idea of what you want to see in a competitive job offer.
The goal of your response is to show the decision-makers that you know the compensation you're looking for and that you're ready to support your compensation request with research and facts. Overall, be open and honest. Transparency is the best choice when salary-based questions arise. For you, salary may not be the most crucial factor.
In addition to compensation, there are many other factors in a fulfilling career. Before forming your answer, take your time to list the most important factors to you when considering a new job. Then, research the total compensation range that CVS Pharmacy typically offers for the job you are being considered for.
You'll want to find answers to a few essential questions: - How competitive is the job market for this role - What's the market range for this kind of role in this industry - Does compensation vary geographically - Does CVS Pharmacy have a reputation for paying above-market value When you deliver your compensation ask, lean on your skills and accomplishments as justification.
It's compelling for a hiring manager to hear about your achievements vs. If you are providing the company with precise compensation numbers, offer a range so that you leave room to negotiate.
When interviewing for a job at CVS Pharmacy, you must understand the organization's culture, mission, and aesthetics. In the end, CVS Pharmacy needs to know that you are motivated to succeed at their organization and will be a fit for their cultural values. To prove your compatibility with CVS Pharmacy, you'll want to name the values of the organization that closely align with yours. Your research ahead of your interview will prove worthy in answering this question.
Spend time on the CVS Pharmacy website, look at their different departments and offerings, and get a feel for their brand. Interviewers will be impressed with your knowledge of their seasonal promotions and ongoing events. You can even list a few things about CVS Pharmacy that have made an impression on you -- that way, the interviewer will see that you've done your research, and they'll get to know more about you personally at the same time!
Depending on the HireVue parameters set by CVS, the asynchronous interview platform will generally give you 30 seconds to prepare a response and up to two minutes to answer each question. During a HireVue interview, the CVS Pharmacy team will try to gauge your overall passion for their organization and the role you are interviewing for. This question asks you to discuss precisely why you want to work for their organization. The goal of your response is to highlight what excites you about this opportunity.
Before your interview, take some time to learn more about CVS Pharmacy's values, mission, and goals. These statements and principles will outline what makes the organization an exciting potential employer for you.
If available, you can also visit the news page or resources page from the company's website to read more about what efforts the organization has been recognized for recently or any awards the company has received.
Avoid giving a general response that fits any company. Instead, ensure that the details of your response are specific to CVS Pharmacy. In today's job market, there are likely many places you could work, and CVS Pharmacy wants to know why they are the stand-out employer for you.
Genuinely consider why you want to work for this organization over one of its competitors. Then, take the time to carve out a unique reason that reaches beyond the surface. A surface reason would be because you know someone who works there. A compelling reason is that the company's business principles or mission resonate deeply with you.
Depending on the role you are seeking at CVS Pharmacy, hiring managers will ideally seek the candidate that can provide the best customer service or help solve a major issue they've been facing. The goal of your response is to spotlight how you will meet the department's most significant needs. Your response should be original and unique. There are some simple ways to ensure that your answer stands out from other candidates: 1 Avoid giving a resume review.
Your response should highlight the best reasons your achievements, skills, and characteristics match CVS Pharmacy's most pressing needs. Provide a snapshot, not a complete biography. Think of how you will add value to the mission of CVS Pharmacy, both now and in the future. Help the decision-makers picture you finding success in the role for years to come.
Mentioning specific numbers, percentages, awards, and accolades is an excellent way to grab the decision maker's attention. These bits of information will make you a memorable candidate. Psychology tells us that offering a compelling, relatable story makes us more memorable and persuasive.
Some studies show that telling a story makes us 22X more memorable. Think of the impact it could have on your interview outcome if you could be 22X more memorable than the next candidate. First, think about your best skills and qualifications. Ponder on a mix of hard skills and soft skills. If you can't think of ways you stand out, ask a few trusted friends, family members, or coworkers what sets you apart from others. Their observations may be helpful. If you already know your stand-out skills, that's great!
Either way, don't be afraid to brag about yourself a bit. In an interview, you are your greatest advocate.
Also, take your time reviewing the job description at CVS Pharmacy. It's essential to approach this question with less focus on your needs and more on the needs of CVS Pharmacy and its customer base. Looking at the job description or job posting for the role, you can quickly dissect what the hiring managers are looking for in a candidate.
Once you know the primary needs, you can frame a precise answer to this question. The hiring manager at CVS Pharmacy needs to know that their job opportunity fits your short-term career goals. The goal of your response is to show the decision-makers that your immediate and near-future career desires align with what this role at CVS Pharmacy can offer you. Short-term career goals are targets you believe will help you achieve your long-term career objectives. Short-term goals are achievable and meant to keep you motivated on your journey to your larger, long-term goals.
Short-term career goals should also help you meet specific work-related objectives over a shorter period, perhaps in 12 months or less.
Clarifying your short-term goals is the key to delivering a memorable response. If you're unsure of what qualifies as a short-term goal, consider a few of these examples: - Completing a new certification, workshop, or course. When discussing short-term career goals, be sure that these goals are clear and related to the job opportunity you are being considered for at CVS Pharmacy. Before your HireVue interview with CVS Pharmacy, thoroughly read and understand the job description so that you can outline a few specific goals you will set for the short term for you to accomplish.
While the hiring manager at CVS Pharmacy has a great idea of your education and qualification from your application materials, they want to hear you discuss your thoughts on how your education or training has prepared you to succeed in this job. The goal of your response is to highlight your education and training. Then, connect the knowledge you gained and how you will apply that knowledge to find success at CVS Pharmacy.
There are many ways to gain education, so avoid underestimating the training you've received by stating that you don't have any formal education to discuss.
Whether formal college, university courses, or career training modules or informal education self-learning, self-guided courses , CVS Pharmacy needs assurance that you have the training and knowledge required to do the job successfully. Your answer should assure the hiring manager that you have the skills and training to fulfill the role's duties and exceed expectations. Many of the skills we learn throughout our education are helpful for any situation.
People skills and teamwork will help you to interact with your new coworkers. Critical thinking and problem-solving skills will help you analyze information, notice details, and deal with problems on the job. If you have work experience, focus your answer on how your coursework and training have contributed to your career success so far. If you are interviewing for your first position, talk about how your education will help you to be successful in meeting specific job requirements outlined in the company's job posting.
To get a feel for the type of person they would be hiring in you, the team at CVS Pharmacy would like to know what captures your interest outside the workplace. The goal of your response is to tell the decision-makers something unique and memorable about yourself, ensuring you are a standout candidate. When talking about what you do in your spare time, avoid offering a negative response like, "Spare time - what spare time. Between work and my kids, I am back-to-back with tasks all day.
Your answer should be memorable so that when the hiring managers at CVS Pharmacy review your HireVue video submission, they can say, "Remember that's the person who Having hobbies and interests outside work helps maintain your health and happiness. Talk passionately about the activities that interest you outside of the workplace.
Although you should always be yourself, avoid activities that may feel controversial to others, such as hunting. CVS Pharmacy needs a clear idea of what drives you to do the right thing in your work every day on the job. The goal of your response is to show the decision-makers for this role that your moral principles and ethics will match the values of CVS Pharmacy.
Work ethic describes the moral principles that you apply to your work. When CVS Pharmacy asks about your work ethic in a HireVue interview, they are looking for specific wording to which they can relate.
Look for the principles and values mentioned in the job posting. If you read about the mission and values their purpose of CVS Pharmacy, you'll quickly see that being customer-obsessed, innovative, collaborative, and acting with integrity are their guiding principles.
After outlining your work ethic, share an example of when you demonstrated those characteristics and traits in the workplace in the past. Storytelling impacts the hiring managers because it provides evidence of your ethics and personal character. CVS Pharmacy is fully aware that any candidate they hire to join their team has to come into their culture and environment fully believing in the mission, values, and culture. With this question, they ultimately want to know that the work environment they provide is a match for your needs and desires.
The goal of your response is to clearly describe your ideal work environment so that the decision-makers can assess if this opportunity is a two-way match. When applying for a job, the fit has to match both ways. CVS Pharmacy knows this, and the decision-makers want to ensure that the work environment is suitable for you.
There are many factors to take into consideration when looking at the work environment: - Are questions encouraged without judgment - Is continued learning and education encouraged - Does the office allow for flexibility such as working from home or flexible hours - Are there regular team stand-ups and opportunities to collaborate - Is it an open-air environment without cubicles or walled offices - Is two-way feedback encouraged and acceptable - Are the goals and objectives set as a team, individually, or both - Are there strict dress codes, after-hours expectations, and other restrictions - Is the initial training comprehensive, or is there a sink-or-swim mentality - Is recognition provided for a job well done, or are regular performance incentives provided - Are employees promoted based on performance or only on tenure.
Choose two or three work environment factors that are important to you, and discuss why you value these factors. Once you have described your ideal work environment, connect your desires to what you know about working for CVS Pharmacy. Ahead of your HireVue interview, you will be able to find some great information about CVS Pharmacy's culture and values on their career site. At CVS Pharmacy, honesty and integrity are vital to the treatment of customers and the business's overall health.
With this question, your interviewer wants to know that you are an honest and trustworthy employee. The goal of your response is to provide evidence that you bring integrity to the workplace and that you are unafraid to have uncomfortable conversations.
Many companies operate in highly sensitive sectors where making ethical decisions and building trustworthy relationships are core to success. In the retail pharmacy setting, this includes confidential patient data and cash transactions. CVS Pharmacy needs to make sure that they hire honest and reliable people. Consider giving an example of your honesty in action rather than simply stating that you are honest.
Since this question is phrased as, 'What would you do The Situation, Solution, Benefit formula is helpful in this instance. Step 1 Situation: Express your understanding of the hypothetical situation your coworker being dishonest.
Step 2 Solution: Outline the solution you would introduce if you encountered dishonesty in the workplace. With this question, the hiring authorities at CVS Pharmacy want you to outline what you believe are their biggest strengths in a very competitive retail pharmacy market. Knowing that this may take some research on your part, the goal of your response is to show the decision-makers that you have researched CVS Pharmacy and their competition and that you are excited about what differentiates the company from other potential employers in the industry.
Before your interview, take some time to learn more about CVS Pharmacy's business principles, values, mission, and goals. These statements and principles will outline for you what makes the company unique. If available, you can also visit the news page or resources page from the company's website to read more about what efforts the company has been recognized for recently or any awards the company has received.
How you answer this question will speak directly to how well you researched CVS Pharmacy before attending your interview. Look at their website and its news section. You can also check out Google and see if the company is trending on hot industry topics. When speaking about what makes CVS Pharmacy different from its competitors, you do not need to go into a significant amount of detail on the information that you find.
Give enough to show the hiring managers that you pay attention to the organization's accomplishments and understand what sets them apart.
A great perspective to speak from is the view of the customers because retail pharmacy is a customer service-driven industry. During your HireVue interview session, CVS Pharmacy will want evidence that you know the shortcomings you would have in this role and that you would embrace opportunities to grow and improve.
The goal of your response is to show the decision-makers that you are self-aware, reflective, and can readily identify areas for improvement. Avoid mentioning weaknesses that raise red flags or point to a more significant issue. For instance, if time management is a weakness, the interviewer might wonder if you can meet your deadlines or if you are frequently late to work. For this reason, it's best to choose weaknesses that will not impact your ability to succeed in the role.
It's also essential to give a thoughtful response. Avoid cliche or overused statements like: - I work too hard - I am a perfectionist - I am a workaholic - My weaknesses are also my strengths - My greatest weakness is chocolate. The hiring manager wants you to be honest about any weaknesses you would foresee from the start if hired for this role at CVS Pharmacy.
At the same time, they want assurance that you are proactive in improving yourself. Choose a weakness that is not a core skill for the position. For instance, if you are interviewing for an administrator role, your greatest weakness should not be your Excel skills.
Perhaps you are watching YouTube tutorials to gain skills in a particular area. Maybe you are reading the latest-and-greatest books on the skills you wish to improve, or perhaps you are taking an online workshop to bridge a skills gap. When discussing your most significant weaknesses, you must display your interest in professional growth. Be sure to maintain a positive tone, show confidence in your ability to improve, and demonstrate a desire for improvement. To seriously consider you for further interviews, the CVS Pharmacy team wants evidence that you have a history of building positive relationships with previous leaders and employers.
The goal of your response is to show that your character is strong, that you have built healthy relationships in your previous roles, and that your character aligns with the traits the hiring managers look for in new team members at CVS Pharmacy. Avoid guessing what your most recent manager thinks of you. For instance, rather than saying, "I think maybe my manager would describe me as dedicated to my work," try saying, "My manager would describe me as dedicated to my work because I deliver on deadlines and often make myself available after hours when my clients need me.
If possible, form your response around takeaways from your last performance review or a piece of feedback you have recently received from your leader. You can further solidify your answer by referring to reliable references, such as any LinkedIn recommendations on your profile. Offer one to three of your best traits when you respond. Then, support those traits with an example of a time you emulated those behaviors.
You can also provide details of a measurable accomplishment. You could say, "My most recent manager would say that I am customer-focused. To consider you for a formal interview, CVS Pharmacy needs to hear what you feel are the most significant strengths you would bring to their team. They also want to identify if you have the skills required to perform the job successfully.
The goal of your response is to highlight your belief that CVS Pharmacy's needs and your skills are a match. You also want to showcase your readiness to make a specific contribution to the organization when they hire you. Avoid overused generic responses such as, 'I am an excellent communicator' or 'I am a hard worker. Your strengths can be skills or qualities that help you overcome difficult circumstances or accomplish challenging tasks.
Consider including: - Hard skills such as technical expertise or project management skills - Soft skills such as time management and critical thinking - Personality traits such as being adaptable, kind, and self-sufficient - Knowledge-based skills such as speaking multiple languages. Instead of giving a generic response, speak about your strengths that will make you good at this specific role. Then, you can talk about which strengths you possess that align with those needs.
Also, don't hesitate to tap into direct feedback on your strengths that you've received from previous leaders or colleagues. Here is a four-step approach to help you prepare a response: 1 Look through CVS Pharmacy's job posting, website, social media posts, and other online resources. Pick out three to five strengths that will ensure your success in the job with CVS Pharmacy. Tie these strengths into the needs of CVS Pharmacy and support your answer with an example from your life or work history.
The goal of your response is to give the hiring manager a glimpse into who you are as a person and what type of teammate you will be as part of their larger team. A HireVue interview may not always include the question, 'Tell us about yourself' using this exact wording. Other forms of asking this question include: - Take a couple of minutes to talk about your career journey. When answering queries of this nature, there are a few things to consider: - Keep your answer work relevant.
Keep your points job-related as much as possible. You can discuss competitive sports, educational achievements, or volunteer work if you are new to your career.
You can add a splash of personal information; however, choose 'I love to read science fiction books' versus 'I was recently diagnosed with That means to add in a sentence or two regarding your strengths and why you are a good match for the role.
It is essential to discuss what you want to achieve in your career and how CVS Pharmacy fits into those goals. Interviewers love to hear quantifiable statements, including numbers, percentages, and measurable accomplishments. For instance, rather than saying, 'I am the best salesperson,' you could say, 'I was awarded Top Sales Rep for three consecutive months.
Try bringing in words from their job description, vision statement, or core values. Show the decision-makers that your goals align with the organization. You will want to avoid sounding robotic or rehearsed; however, the more you practice, the easier it will become to develop a natural-sounding response.
The Past, Present, Future framework can help you build a memorable answer to questions that ask you to review your resume, talk about your background, or give an introduction yourself. Then, connect how a career with CVS Pharmacy aligns with your goals. CVS Pharmacy puts a lot of time, effort, and financial resources into training and growing their new staff. They want to understand how their job opportunity fits your long-term career plans.
The goal of your response is to show the decision-makers that your longer-term career desires align with what CVS Pharmacy can offer you. The hiring managers at CVS Pharmacy want assurance that you see yourself working for the company long-term. They also want evidence that your career goals match what the company can offer you now and years into the future.
When hearing your response, the decision-makers should feel confident that the company can support you and your career desires now and into the future. If you're unsure of what qualifies as a long-term career goal, consider a few of these examples: - Earning a degree or upgrading your existing education - Growing a network of followers through consistent thought leadership - Changing careers to a new industry that excites you - Determining your ultimate dream job and taking action steps to get there There are a few pitfalls to avoid when answering this question: 1 Giving an unrealistic response.
For instance, "My long-term goal is to work my way up the ladder to becoming the next CEO in 12 months. For instance, "My long-term goal is to live overseas teaching English. For instance, "I'm not sure where I'd like to be in the long term.
I mean, I don't know the future. In the end, CVS Pharmacy needs you to be clear about how this job fits your long-term goals. Showing personal and professional clarity is the key to a great answer.
Before your HireVue interview session, take the time to research the potential realistic career paths that may exist for what you are seeking, and come to your session ready to express that path that CVS Pharmacy can provide. The hiring company wants to know which skills make you a stand-out leader. They also want to see that you bring a passion for leadership. The goal of your response is to highlight the skills that showcase your ability and desire to be a positive influence on your team of colleagues and that you wouldn't hesitate to step up and lead when a person of influence is needed in the workplace.
Author and speaker Simon Sinek says: 'Leading is not the same as being the leader. Being the leader means you hold the highest rank, either by earning it, good fortune, or navigating internal politics. Leading, however, means that others willingly follow you--not because they have to, not because they are paid to, but because they want to. Perhaps you are skilled at motivating and encouraging others, or maybe you are a person with a lot of creativity whom others want to learn from.
Maybe your leadership superpower is empathy or even decisiveness. Before your HireVue interview with CVS Pharmacy, prepare examples of when you have been a proactive leader among a team of colleagues or a project team.
If this is an entry-level role without a leadership component, the decision-makers will still want evidence that you can take the initiative when there is an opportunity. Study the company history, the products they sell, the company culture , and the services they offer. If they want to hire you, they will make you an offer. For some positions, the offer may be instantaneous. What do you know about CVS? Hiring managers expect you to do your homework on a company prior to the interview.
Expect questions like this and prepare for them ahead of time by doing your research. Here are some facts about CVS Health you should know:.
CVS was founded in Lowell, Massachusetts , in What does excellent customer service mean to you? If you are working in one of their retail locations or call centers, customer service is the foundation of your job. It is important that you understand what it actually means to provide customer service to the loyal customers of CVS Health. It also involves a positive attitude, open communication, and problem-solving skills.
What do you do when conflict happens with fellow workers or managers? It is important to demonstrate that you know how to handle yourself in these situations. These situations should be handled calmly, professionally, and without violence.
I approach the situation calmly and try to discuss the problem. If it is a situation that cannot be changed, then I find a way to deal with the situation internally without causing conflict at work. How would you handle a customer with difficult behavior? While disagreements will happen with coworkers occasionally, customers are the more likely source of conflict in the workplace. Conflict resolution skills are an absolute necessity when working in retail.
Your response to this question should demonstrate that you understand how to resolve conflict on your own but also know when it is necessary to involve a manager. Often they are difficult because they feel like they are not being heard. Building a good rapport with them and providing an empathetic ear can go a long way in resolving conflict with disgruntled customers. I do my best to resolve their issue while remaining calm and trying to keep the customer calm as well.
If a resolution can not be reached or the customer starts getting verbally abusive or threatening violence, I would involve a manager. Tell me about a time when you've resolved a problem for a frustrated customer. This is another type of situational question.
This time, the hiring manager is asking for a specific example of a time you resolved a conflict with a customer. Remember to use the STAR method with situational questions like this to provide a thorough answer without straying off-topic.
The inquiries ranged from sales questions to customer service to technical assistance. Another reached out because they could not see previous results. I started tracking how often this issue arose. It turned out to be a frequent problem. They were purchasing new accounts and not upgrading existing accounts, which was causing two separate accounts to exist in our system.
I would resolve this issue as a one-off every time I encountered it by issuing a refund and purchasing the upgrade.
But the level of frustration for these customers led me to investigate a more long-term solution, so this would no longer happen. I realized that our website made the process confusing and suggested updates. Once my suggested updates were in place, the volume of frustrated customers shrank by nearly one hundred percent.
How do you deal with working under pressure? Retail is a high-stress job. It involves long hours, extended amounts of time on your feet, and sometimes very unpleasant customers. When things get busy, it puts pressure on each employee on the clock. Your ability to work under pressure is part of the job. While this is technically a yes or no question hint: the answer should be yes , you will need to elaborate beyond that one simple word. If I find myself getting overwhelmed, I take a deep breath and just work on one thing at a time.
Prioritizing my tasks based on strategic value can go a long way in reducing stress and staying calm. Describe a time you went above and beyond for a customer. Again, customer service is a foundational part of any customer-facing job.
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This is both a form of customer service and good teamwork. Until help comes, though, emphasize that efficiency and friendliness will go a long way towards easing customer frustration with long lines at checkout. Now we come to the questions about teamwork. Independence in a retail job is a desirable trait, to a point. A person working in CVS will be a part of a team, some larger some smaller, being able to handle a job on your own is a valuable trait, but teamwork and being able to work well with others is important.
Try to highlight things such as being cooperative, willing to help out in other areas, and having a good work ethic. This is not the time to vent about problems you had, as this could be seen as problematic. Instead, mention any real issues in a positive and open way. Give a real-life work example if you can, and mention how you maintain your job focus while managing extra stress. If you have a certain technique you learned in the workplace, mention that, too. CVS has seen many ways to deal with workplace disagreements, some good answers for you to give are:.
Being a pharmacist is a very demanding profession, CVS wants to only have the best working in their stores. Therefore, the competition is really good, you want to make yourself stand out.
Of course, you are! CVS has internal programs and also supports any of the continuing education goals you have. Again, CVS only wants the best pharmacists. Talk about your goals and how you plan or hope to fulfill them. Hopefully, these CVS interview questions have helped! If I have missed any, please let me know below! For more information to help you navigate the job search process, check out my guide on retail interviews tips.
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Skillshare Expand child menu Expand. Udemy Expand child menu Expand. Masterclass Expand child menu Expand. Tell me about a time when you've resolved a problem for a frustrated customer.
This is another type of situational question. This time, the hiring manager is asking for a specific example of a time you resolved a conflict with a customer. Remember to use the STAR method with situational questions like this to provide a thorough answer without straying off-topic. The inquiries ranged from sales questions to customer service to technical assistance. Another reached out because they could not see previous results.
I started tracking how often this issue arose. It turned out to be a frequent problem. They were purchasing new accounts and not upgrading existing accounts, which was causing two separate accounts to exist in our system.
I would resolve this issue as a one-off every time I encountered it by issuing a refund and purchasing the upgrade. But the level of frustration for these customers led me to investigate a more long-term solution, so this would no longer happen. I realized that our website made the process confusing and suggested updates. Once my suggested updates were in place, the volume of frustrated customers shrank by nearly one hundred percent.
How do you deal with working under pressure? Retail is a high-stress job. It involves long hours, extended amounts of time on your feet, and sometimes very unpleasant customers. When things get busy, it puts pressure on each employee on the clock. Your ability to work under pressure is part of the job. While this is technically a yes or no question hint: the answer should be yes , you will need to elaborate beyond that one simple word.
If I find myself getting overwhelmed, I take a deep breath and just work on one thing at a time. Prioritizing my tasks based on strategic value can go a long way in reducing stress and staying calm.
Describe a time you went above and beyond for a customer. Again, customer service is a foundational part of any customer-facing job. They want to know that you are willing to go the extra mile to provide excellent customer service. Do you meet or do you exceed expectations? Keeping customers happy keeps them coming back.
I recently had a customer that was really struggling to find what they needed. He was a single father, and his daughter had just gotten her first period, and he was at a loss as to how to help her.
It was obvious they needed assistance. Instead of just directing them to the feminine care aisle, I took them there myself and gave them as much assistance as I could. I explained a little about what would happen and what she would need, presented them with their choices, and helped them make a decision on which was the best option for her.
Are you a team player? At CVS Health, you will always be working as part of a larger team. So, it is important that you can be a team player. Again, this is a bit more than just a simple yes or no ï¿½ even if that is how the question is presented.
You can use a previous situation to respond more thoroughly or explain how you are a team player. As long as you give them a bit more than just yes because your answer should be yes , you are doing good. I think it does not only helps a store run more efficiently, but it boosts productivity and morale. I am always respectful of my teammates, always listening to others and compromising when necessary. But, I also know when to step up and be a leader. What experience do you have in this field?
Your response to this question will certainly vary based on which career area you are applying for. Regardless of what position you are interviewing for, you need to be honest in your response. While I have not worked in a drug store before, I have plenty of experience working in a grocery store and other retail environments. Working face-to-face with customers and performing the responsibilities of a sales associate will not be a problem for me.
Why do you want to work at CVS? No employer wants you to view the job as just a means to an end. They want to know that you are really interested in their company.
Letï¿½s start! Why do you want to work for CVS? Why are you leaving your present job to work with CVS? (Why did you leave your last job?) What are you looking for in this position with CVS? How comfortable are you dealing with an upset customer? Describe a time when you resolved a conflict. Tell us about an obstacle you overcame. Jan 19, ï¿½ï¿½ 17+ CVS Interview Questions & Answers 1. Tell me about yourself. 2. What do you know about CVS? 3. Why do you want to work at CVS? 4. Where do you see yourself in 5 years? 5. What does excellent customer . Aug 12, ï¿½ï¿½ 16 frequent non-technical questions at CVS Health: How would you handle a customer with difficult behavior? Tell me about yourself What is your greatest weakness? .